{"id":127,"date":"2016-07-18T18:42:44","date_gmt":"2016-07-18T18:42:44","guid":{"rendered":"http:\/\/janstudio.net\/helpdesk\/?page_id=127"},"modified":"2019-07-02T20:04:09","modified_gmt":"2019-07-02T20:04:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/urbanehome.com\/portal\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4 class=\"document-list-title bgp cw\">Contact Us<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1561559949581{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Superior Service Is Our Standard<\/h3>\n<p style=\"line-height: 30px;\">At Urbane Home, we build, renovate and design homes with the highest level of craftsmanship and care. Quality, reliability, and authenticity are not just words to us, but the foundation and principles on which our business is based. Once a project is complete, our mission is to ensure our customers can enjoy their homes by experiencing effective and responsive support.<\/p>\n<p style=\"line-height: 30px;\">Should there ever be an issue within your home, please first review the warranty inclusions\/exclusions, and then log your client service request in the form below. We will connect with you shortly:<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;697&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1561559964933{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Please fill out the Service Request information below:<\/h3>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f126-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"126\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/portal\/wp-json\/wp\/v2\/pages\/127#wpcf7-f126-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"126\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f126-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p class=\"fs__16 cp f__mont \">Name (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p class=\"fs__16 cp f__mont \">Email (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p class=\"fs__16 cp f__mont \">Phone (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n<\/p>\n<p class=\"fs__16 cp f__mont \">Address (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-address\" \/><\/span>\n<\/p>\n<p class=\"fs__16 cp f__mont \">Type of Issue (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-type-of-issue\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Appliances\" \/><span class=\"wpcf7-list-item-label\">Appliances<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Cabinets\" \/><span class=\"wpcf7-list-item-label\">Cabinets<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Carpet\" \/><span class=\"wpcf7-list-item-label\">Carpet<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Countertops\" \/><span class=\"wpcf7-list-item-label\">Countertops<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Doors\" \/><span class=\"wpcf7-list-item-label\">Doors<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Electrical\" \/><span class=\"wpcf7-list-item-label\">Electrical<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Exterior\" \/><span class=\"wpcf7-list-item-label\">Exterior<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Fireplace\" \/><span class=\"wpcf7-list-item-label\">Fireplace<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Garage\" \/><span class=\"wpcf7-list-item-label\">Garage<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Gates\" \/><span class=\"wpcf7-list-item-label\">Gates<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Hardwood Floors\" \/><span class=\"wpcf7-list-item-label\">Hardwood Floors<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"HVAC\" \/><span class=\"wpcf7-list-item-label\">HVAC<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Masonry\" \/><span class=\"wpcf7-list-item-label\">Masonry<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Millwork\/Trim\" \/><span class=\"wpcf7-list-item-label\">Millwork\/Trim<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Paint\" \/><span class=\"wpcf7-list-item-label\">Paint<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Patio\" \/><span class=\"wpcf7-list-item-label\">Patio<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Plumbing\" \/><span class=\"wpcf7-list-item-label\">Plumbing<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Radiant Heat Flooring\" \/><span class=\"wpcf7-list-item-label\">Radiant Heat Flooring<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Roof\" \/><span class=\"wpcf7-list-item-label\">Roof<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Roof Deck\" \/><span class=\"wpcf7-list-item-label\">Roof Deck<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Siding\" \/><span class=\"wpcf7-list-item-label\">Siding<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Tile\" \/><span class=\"wpcf7-list-item-label\">Tile<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Windows\" \/><span class=\"wpcf7-list-item-label\">Windows<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"your-type-of-issue[]\" value=\"Other\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/span><\/span><\/span>\n<\/p>\n<p class=\"fs__16 cp f__mont \">Urgency (required)\n<\/p>\n<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-urgency\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-urgency\"><option value=\"\">Select<\/option><option value=\"High\">High<\/option><option value=\"Medium\">Medium<\/option><option value=\"Low\">Low<\/option><\/select><\/span>\n<\/p>\n<p>Select all available calendar dates when repair could be scheduled\n<\/p>\n<div style=\"width:33%; padding-right:24px; float:left;\">\n\t<p class=\"fs__16 cp f__mont \">Select Time (required)\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"date-for-work1\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"mm\/dd\/yyyy\" value=\"\" type=\"date\" name=\"date-for-work1\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"time-of-day1\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"time-of-day1\"><option value=\"\">Select time of day<\/option><option value=\"Morning (8am-11am)\">Morning (8am-11am)<\/option><option value=\"Afternoon (11am-3pm)\">Afternoon (11am-3pm)<\/option><option value=\"Evening (3pm-6pm)\">Evening (3pm-6pm)<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div style=\"width:33%; padding-right:24px; float:left;\">\n\t<p class=\"fs__16 cp f__mont \">Select Time (required)\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"date-for-work2\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"mm\/dd\/yyyy\" value=\"\" type=\"date\" name=\"date-for-work2\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"time-of-day2\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"time-of-day2\"><option value=\"\">Select time of day<\/option><option value=\"Morning (8am-11am)\">Morning (8am-11am)<\/option><option value=\"Afternoon (11am-3pm)\">Afternoon (11am-3pm)<\/option><option value=\"Evening (3pm-6pm)\">Evening (3pm-6pm)<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div style=\"width:33%; float:left;\">\n\t<p class=\"fs__16 cp f__mont \">Select Time (required)\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"date-for-work3\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"mm\/dd\/yyyy\" value=\"\" type=\"date\" name=\"date-for-work3\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__10\"><span class=\"wpcf7-form-control-wrap\" data-name=\"time-of-day3\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"time-of-day3\"><option value=\"\">Select time of day<\/option><option value=\"Morning (8am-11am)\">Morning (8am-11am)<\/option><option value=\"Afternoon (11am-3pm)\">Afternoon (11am-3pm)<\/option><option value=\"Evening (3pm-6pm)\">Evening (3pm-6pm)<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div style=\"clear:both;padding-top:0px;\">\n\t<p class=\"fs__16 cp f__mont \">Summary + Description (required)\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div style=\"clear:both;padding-top:0px;\">\n\t<p class=\"fs__16 cp f__mont \">Upload Photos \/ Videos\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload1\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload2\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload3\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload4\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload4\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload5\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload5\" \/><\/span>\n\t<\/p>\n\t<p class=\"mb__30\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-upload6\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.mp4,.mov,.avi,.flv,.wmv,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"your-upload6\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"clear:both;padding-top:32px;\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send Request\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1558013448067{margin-top: 32px !important;background-color: #f6f6f8 !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1562097849086{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<h3>Our Guidelines<\/h3>\n<p>Look at <a href=\"\/portal\/document\/\">warranty<\/a> inclusions and exclusions before making a request in order to avoid any surprise costs.<\/p>\n<p><strong>Critical Issues<\/strong> include any issue that poses an immediate health\/safety risk or risks major damage to the home. Examples include water leaks, inoperable locks on exterior doors, no hot water, no running water, no heat\/AC, etc.<\/p>\n<div class=\"instructionNotes\">\n<h5>Correspondence<\/h5>\n<p>Call: 312-588-6878<\/p>\n<h5>Response-Resolution Time<\/h5>\n<p>Response: ASAP Resolution: 24 hours or less*<\/p>\n<\/div>\n<p><strong>Non-Critical Issues<\/strong> include any issue that does not pose an immediate health or safety risk and\/or that does not have a viable work-around solution. Examples include loose doorknob, squeaky hardwood floor, grout discoloration, flickering light etc.<\/p>\n<div class=\"instructionNotes\">\n<h5>Correspondence<\/h5>\n<p>Email: <a href=\"mailto:hello@urbanehome.com\">hello@urbanehome.com<\/a><\/p>\n<h5>Response-Resolution Time<\/h5>\n<p>Response: 24 hours Resolution: 3 \u2013 7 business days*<\/p>\n<\/div>\n<p>If you can safely survive a night or weekend without resolving your client service issue, please wait to contact us during our normal business hours. (Mon \u2013 Fri 8am \u2013 5pm)<\/p>\n<p>Please email your requests and\/or questions to <a href=\"mailto:hello@urbanehome.com\">hello@urbanehome.com<\/a><\/p>\n<p>*We always make the best attempts to meet our response-resolution times should an issue arise, but please note that due to the nature of the development industry, our reliance on outside contractors and trades can sometimes constrain our response-resolution.<\/p>\n<h3>Our Promise<\/h3>\n<p>Our attention to detail, our pursuit for perfection, and our passion for this industry make us your builder, not just any builder.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Contact Us [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1561559949581{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Superior Service Is Our Standard At Urbane Home, we build, renovate and design homes with the highest level of craftsmanship and care. Quality, reliability, and authenticity are not just words to us, but the foundation and principles on which our business is based. Once a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":49,"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":702,"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/pages\/127\/revisions\/702"}],"wp:attachment":[{"href":"https:\/\/urbanehome.com\/portal\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}