Superior Service Is Our Standard
At Urbane Home, we build, renovate and design homes with the highest level of craftsmanship and care. Quality, reliability, and authenticity are not just words to us, but the foundation and principles on which our business is based. Once a project is complete, our mission is to ensure our customers can enjoy their homes by experiencing effective and responsive support.
Should there ever be an issue within your home, please first review the warranty inclusions/exclusions, and then log your client service request in the form below. We will connect with you shortly:
Please fill out the Service Request information below:
Look at warranty inclusions and exclusions before making a request in order to avoid any surprise costs.
Critical Issues include any issue that poses an immediate health/safety risk or risks major damage to the home. Examples include water leaks, inoperable locks on exterior doors, no hot water, no running water, no heat/AC, etc.
Response: ASAP Resolution: 24 hours or less*
Non-Critical Issues include any issue that does not pose an immediate health or safety risk and/or that does not have a viable work-around solution. Examples include loose doorknob, squeaky hardwood floor, grout discoloration, flickering light etc.
Response: 24 hours Resolution: 3 – 7 business days*
If you can safely survive a night or weekend without resolving your client service issue, please wait to contact us during our normal business hours. (Mon – Fri 8am – 5pm)
Please email your requests and/or questions to firstname.lastname@example.org
*We always make the best attempts to meet our response-resolution times should an issue arise, but please note that due to the nature of the development industry, our reliance on outside contractors and trades can sometimes constrain our response-resolution.
Our attention to detail, our pursuit for perfection, and our passion for this industry make us your builder, not just any builder.